Air Arabia is Hiring – Baggage Agent!
Location: Cairo
Are you passionate about aviation ground operations and looking to be part of a dynamic team? Air Arabia is seeking a dedicated and detail-oriented Baggage Agent to support our baggage handling operations in Cairo. If you thrive in a fast-paced airport environment and are committed to safety and operational excellence, we would love to hear from you.
About the Role
As a Baggage Agent, you will assist the Baggage Team Leader in managing baggage handling operations during assigned shifts. You will play a vital role in ensuring smooth workflows, accurate baggage reconciliation, and full compliance with airline, airport authority, and company standards. Your attention to detail and commitment to safety will directly contribute to a seamless travel experience for our passengers.
Key Responsibilities
- Assist the Baggage Team Leader in supervising baggage sorting, arrival, and transfer processes
- Conduct team briefings on airline-specific baggage handling standards, aircraft stand assignments, baggage tag scanning procedures, and hazardous goods handling protocols
- Verify the physical count of joining bags against the Baggage Reconciliation System (BRS) at check-in closure to ensure accuracy
- Ensure loaded baggage is reconciled with boarded passengers and report discrepancies as per airline requirements
- Liaise with customer airlines and lost and found departments regarding rush baggage
- Oversee the completion of container sheets, ensuring all relevant details are documented and dispatched promptly
- Monitor baggage sorting to prevent errors and ensure proper stacking of baggage on Baggage Handling Equipment (BHE)
- Check the serviceability of BHE units and ensure they are free from Foreign Object Debris (FOD)
- Coordinate the delivery and collection of empty BHE units from storage areas and ramps
- Report defective units to the Baggage Team Leader and follow repair procedures
- Ensure all equipment and workspaces are clean, tidy, and stored appropriately
- Conduct regular checks of Lost and Found baggage storage and LZ baggage rooms to enhance reconciliation efforts and minimize claims
- Frequently inspect areas around baggage belts to identify and address fallen or misplaced items
- Communicate with Ramp and Load Control teams to address issues affecting the loading and unloading process and weight and balance
- Ensure all reporting forms and trip files are completed accurately and submitted on time
- Enforce adherence to safety standards and regulations among team members during shift operations
- Monitor the handling of dangerous goods to ensure compliance with airline and regulatory requirements
- Liaise with the Baggage Team Leader to address additional manpower or equipment needs
- Identify and report all occurrences, hazards, operational irregularities, and unsafe conditions or practices in a timely manner, and be familiar with company SMS policies and responsibilities
What We Are Looking For?
- High school diploma or equivalent, with a minimum of 2 years of experience in baggage handling or related airport operations
- Proficiency in baggage reconciliation systems and airline handling standards
- Certifications in ground operations or baggage handling are advantageous
- Willingness to work flexible shifts, including weekends and holidays
- Physical fitness and the ability to handle loads in various weather conditions