Nesma Airlines is Hiring – Customer Support Agent & Senior Customer Support Agent!
Location: El Nozha El Gedida, Cairo
Nesma Airlines is looking for customer-focused professionals to join our Commercial Department. If you are passionate about delivering exceptional service and enjoy solving problems in a fast-paced environment, this is your opportunity to grow with us.
We are hiring for two levels: Customer Support Agent and Senior Customer Support Agent. Whether you are building your career in airline customer service or ready to take on more complex challenges, we want to hear from you.
Key Responsibilities
- Handle customer inquiries, requests, and complaints through phone, email, and other communication channels
- Assist passengers with ticket changes, schedule modifications, flight disruptions, and rebooking arrangements
- Provide accurate, timely, and professional customer support at all times
- Follow up with passengers to ensure complete satisfaction and resolution
- Maintain accurate records of all customer interactions
- Coordinate with internal departments to resolve customer issues efficiently
- Ensure service quality standards and KPIs are consistently achieved
- For senior-level candidates: handle complex customer cases, flight disruptions, and rebooking scenarios, and support service improvement initiatives
What We Are Looking For?
- A bachelor's degree is required
- Customer Support Agent: Minimum 1 year of experience in airlines or travel agencies
- Senior Customer Support Agent: Minimum 2 years of experience in airlines or travel agencies
- Excellent command of English and Arabic, both written and spoken
- Strong communication, problem-solving, and customer service skills
- Ability to work rotational shifts
- Proficiency in Microsoft Office applications
- Ability to multitask and perform effectively in a fast-paced environment
At Nesma Airlines, we value dedication, professionalism, and a genuine commitment to customer satisfaction. If you are ready to be part of a dynamic commercial team and make a real difference in our passengers' experience, we encourage you to apply.
How to Apply?
Send your updated CV to: Careers@nesmaairlines.com
Subject line must include the job title you are applying for: Customer Support Agent or Senior Customer Support Agent
We look forward to receiving your application and welcoming the right candidates to the Nesma Airlines family.